Customer Support Officer – Email Team

Báo lỗi

☞ Crossian

Lượt xem: 121

Ngày cập nhật: 16-04-2024

Địa điểm: Hà Nội

Ngành nghề: Tư vấn - Chăm sóc khách hàng Marketing - PR Luật/ Pháp lý

Số lượng tuyển: 2 người

Vị trí: Nhân viên

Mức lương: 800-1,500 USD

Kinh nghiệm: 1 năm

Giới tính: Không yêu cầu

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Mô tả công việc

  • Answer and address a high volume of incoming email/chat inquiries relating to product issues, sale policy, orders status in a professional and courteous manner
  • Provide high levels of customer satisfaction – displaying patience and empathy towards customers who represent different cultures and backgrounds from US
  • Identify, escalate issues to the higher-level management when necessary
  • Partner with sales and fulfillment team to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions when required
  • Adhere to performance metrics to meet service level expectations and assigned KPI
  • Participate in constructive quality feedback sessions with management to improve performance

Yêu cầu công việc

  • Bachelor Degree or Equivalent
  • Proficient in English listening, verbal and written communication skills. Ielts above 6.5 or equivalent
  • 1-3 years of experience in customer service support, preferable candidates from E-commerce company like Tiki, Lazada, Shopee or with experience in Start up Environment
  • Have sought knowledge of customer service practices and principles
  • Have CRM experience is strongly desired
  • Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have.
  • Ability to handle the stressful situation appropriately
  • Ability to establish rapport with the client
  • Ability to present yourself and the company in a professional manner
  • Ability to satisfy customers with the personal commitment to fulfill your orders, desires and expectations
  • Can work under high pressure

Quyền lợi công việc

  • Competitive salary $800-$1500 (100% salary during probation)
  • Bonus:

- 13th-month salary

- Performance bonus

- Premium health insurance for employees

- Lunch/ Drink/ Snack allowance (70$/month)

- Annual company trip (budget up to $1200), team building (120$/year), engagement events/ activities

  • Clear career roadmap, chance to be promoted and rotated.
  • High-end working environment (central location, modern equipment, lunch/ drink/ snack).
  • 20 days of work from home and 12 annual leaves per year.
  • Premium healthcare insurance
  • Annual health check-up
  • Fair, transparent and open working environment/ culture
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Hạn nộp: 16-05-2024

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