Nhân Viên Quản Lý Đơn Hàng Trực Tuyến

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☞ CÔNG TY TNHH ZEDER VIỆT NAM

Aussicht: 103

Update Tag: 10-12-2024

Ort: Ha Noi

Kategorie: Der Umsatz Mechanische / Technische

Anzahl der Rekruten: 1 người

Position: Nhân viên

Gehalt: Thoả thuận

Erfahrung: Dưới 1 năm

Sex: Không yêu cầu

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Jobbeschreibung

Mô tả công việc
  • Process online orders accurately and promptly, ensuring all customer requirements are met.
  • Monitor order processing systems to verify transactions and ensure smooth workflow.
  • Handle order-related issues by investigating and resolving them through our ticketing system.
  • Collaborate with logistics, warehouse, and inventory teams to ensure orders are fulfilled correctly and dispatched on time.
  • Update order statuses and maintain accurate records in the companys database.
  • Identify and escalate recurring issues or trends in order-related tickets to management for process improvement.
  • Work closely with the IT department to troubleshoot and resolve any technical issues affecting order processing.
  • Ensure compliance with company policies and procedures related to order processing and customer support.

Stellenanforderung

Yêu cầu ứng viên
  • Proven experience in order processing, e-commerce, or a similar role.
  • Exceptional attention to detail and the ability to manage multiple tasks simultaneously without compromising on quality.
  • Excellent verbal and written communication skills in both Vietnamese and English, with the ability to communicate effectively across all levels of the organization.
  • Strong problem-solving skills and the ability to handle order processing challenges and customer issues efficiently.
  • Strong proficiency in using order management systems, databases, and ticketing platforms.
  • Excellent organizational skills.
  • Analytical thinking and ability to work independently.
  • Familiarity with logistics and inventory management practices is advantageous.
  • Proficiency in Microsoft Office Suite and other relevant software.
  • No requirement for phone or direct messaging communication.

Job Nutzen

Quyền lợi
  • Competitive salary and benefits package.
  • Opportunities for professional growth and advancement.
  • A dynamic and supportive work environment focused on innovation and efficiency.
  • Social Insurance, Health Insurance, based on the Vietnamese Labor Code.
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Frist: 09-01-2025

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