Customer Quality Engineer

Job description

- Lead- Customer representative in order to assure that customer requirements take into account internally and up to date. - Lead- 4D/ 8D report according to work instruction. - Ensure- quality of report make by core-team are suitable and on time - Oversee- Changes management (member of core team). - Participate- Support production in customer audits. - Communication- Management of production parts approval by customers. - Challenge- Training and verification of effectiveness of Production Quality responsible for business unit products. - Advice- Establish requirements for product audit (parameters to be audited, sampling size, auditors training requirements, etc.). - Report- Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers. - Organize- Inform quality management team regarding customer feedback and expectations on product’s quality. - Explain- Prepare and update all necessary quality reports as required by customers. - Perform- Address customer quality issues in a timely manner to ensure customer satisfaction. Update customers in a timely fashion regarding the status of quality issues. - Manage- Management and communication of general customer requirements (general quality agreements, non-disclosure agreements, etc.) - Record- Management of access to customer web-based quality-related communication systems (passwords, users profiles, etc.); Internal weekly and monthly report with customer complaint data management. - Assist- Perform internal production process audit according internal audit plan - Assist- Other tasks required to support Project/process Quality responsible.