Customer Service

Job description

- Worked at Ho Chi Minh sales office (will be attended the training at Factory 03 months, at Phu My II Industrial zone, Ba Ria - Vung Tau province) - Act as the primary point of contact for customer complaints - Visit customer sites upon request to identify and address technical issues - Actively listen to and understand customer concerns and issues - Analyze the problem and provide the root cause related to product quality - Propose resolutions efficiently and effectively, exceeding customer expectations - Negotiate with customers when necessary to reach a mutually agreeable solution - Follow up with customers to ensure satisfaction with the solution - Document all interactions and solutions accurately for future reference