Customer Service Officer (Cso) Salary 8-10M

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☞ Công ty TNHH We-Edit Việt Nam

View: 111

Location: Ha Noi

Category: Administrative / Clerical / Assistant Interpreter / Translator Consulting / Customer Service

Number of recruitment: 3 người

Position: Nhân viên

Salary: Thương lượng

Gender: Không yêu cầu

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Job description

Customer Service Officer (CSO) is responsible for the duties related to customer engagement and communication. CSO works closely with the production team to ensure on-time delivery, update new orders and resolve the issues of customers. In addition, the CSO will support the Sales team.

• Track requests and feedback from customers;

• Tracking email account, skype of Customer Service team to update issues, orders from clients to each team of the production department;

• Follow up and ensure to respond to customer information on time;

• Coordinate with the production department to inform customers about products related issues, delivery time, corrections, etc.

• Update customer requirements, updates to production management team;

• Update and maintain the customer information records, customer contact list;

• Download inputs and upload outputs to system and deliver to customers;

• Other tasks as required.

Job requirement

• Language: Proficient in English, especially reading and writing skills.

• Experience: Experience in customer care (especially, in an international environment or graphic and image company is an advantage)

• Patient and have a high sense of responsibility and consistency.

• Good management skills, able to withstand high work pressure

• Hard work, progressive spirit, on time

• Can work in shifts (6:30 am–2:30 pm, 2:30 pm–10:30 pm, 10:30 pm–6:30 am, 8:00 am–17:00 pm)

Job benefit

• Attractive salary and bonus

• Lunar New Year bonus with monthly salary 13, 14

• Review salary once a year;

• Annual winter trip; insurance according to State regulations (social insurance, health insurance, unemployment insurance, etc.).

• International, professional and creative working environment with a team of friendly & young colleagues and respecting cultural diversity & difference.

• Support for shift meals,

• And many other benefits, please join and find it out! ;)

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