Customer Service Representative (CSR) - Hà Nội

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☞ Innovative Hub Co., Ltd.

View: 111

Update day: 10-12-2024

Location: Ha Noi

Category: Marketing / PR Consulting / Customer Service

Number of recruitment: 2 người

Position: Nhân viên

Salary: Thương lượng

Experience: 1 năm

Gender: Không yêu cầu

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Job description

A Customer Service Representative, or CSR in Innovative Hub will act as a liaison, mentor, provide product/services information, answer questions, and resolve any emerging problems that our Alibaba customer accounts might face with accuracy and efficiency.

Customer Service Representative Responsibilities:

• Understand the account operation on Alibaba.com

• Consulting and training customers on how to operate accounts via zalo, email, phone ... to ensure customers operate accounts in the best way

• Work with relevant teams to provide services to customers

• Receive the latest information and events from Alibaba to inform customers.

• Work as a translator for leaders when required.

• When customers have problems, in charge of contacting Alibaba to help solve them.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Ensure customer satisfaction and provide professional customer support.

Job requirement

• Enthusiastic, honest, and responsible.

• University Graduation

• Proficient in Chinese with 4 skills of listening, speaking, reading, and writing (must have for CSR Chinese position)

• Proficient in English is preferred

• Priority has experience in the same position

• Ability to work independently and withstand high work pressure.

• Proficient in Word, Excel, and Powerpoint

• Effective communication and teamwork skills.

• Ability to stay calm when customers are stressed or upset.

• Experience working with customer support.

Job benefit

• Full salary insurance, attractive Commission

• Clear promotion path, full benefits

• Working in a multinational environment, opportunities to develop yourself and your career.

• Reasonable salary, business performance bonus, remuneration, training, rotation, management upgrade according to company regulations

• Working time: 8:30 – 17:30 , Monday - Friday.

• Two months probation period

• Address:

Ha Noi Office: Tầng 01, Tòa Nhà Westlake Residence 9 - Số 45 Tô Ngọc Vân, Phường Quảng An, Quận Tây Hồ, Thành Phố Hà Nội

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Deadline: 09-01-2025

Click to apply for free candidate

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