Customer Service Staff (Chinese Be Advance)
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☞ CÔNG TY TNHH COSCO SHIPPING LINES (VIỆT NAM)
View: 106
Update day: 10-12-2024
Location: Ho Chi Minh Hai Phong
Category: Consulting / Customer Service Transport / Logistics / Warehouse
Number of recruitment: 4 người
Position: Nhân viên
Salary: Thoả thuận
Experience: 1 năm
Gender: Không yêu cầu
Job description
Mô tả công việc1/ Handling of customer enquiries and requests professionally to maximize customers’ satisfaction.
2/ Receiving booking information as well as ensure the equipment arrangements for Operation Dept. timely follow-up.
3/ Creating booking in system, Updating & Sending Booking Acknowledge to customer within timeframe.
4/ Receiving shipping instruction from customer via COSCO system, doing B/L and submit AMS /ENS
5/Checking & amending B/L as customer request regarding cargo weight, commodity, certificate
6/ Booking & vessel clean-up within timeframe
7/ Verify/Update Customer Profile in the system
8/ On duty list after working hour to check export list with ports
9/ Tactful in dealing with customer concerns, services recovery, and special service requirements.
10/ Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
Job requirement
Yêu cầu ứng viên-University graduated in relevant field;
-At least 1-2 years’ experience in shipping lines, handling booking container, cargo, vessel
-Hardworking, proactive and team work spirit;
-Good interpersonal & communication skills;
-Good organizational and multi-tasking abilities;
-Language: Chinese and English
Job benefit
Quyền lợi- Social insurance, health insurance, unemployment insurance as Vietnam Law regulation.
- 13th month salary
- Lunch allowance.
- Health check packages once a year.
- Working hours from Monday - Friday
- Other benefits will be discussed during the interview
- Salary can be negotiable
Deadline: 09-01-2025
Click to apply for free candidate
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