Customer Service Staff (Logistics Field)

Job description

Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment ...) Check the conditions of performing services for customers (Have a service contract yet? Is there a quotation yet? ...) Check the validity of documents, delivery conditions, and related costs to identify the payer and confirm payment. Or transfer to the BD sales section for a quotation Planning to perform services as the request of customers and transfer information, operation request together with documents to the relevant business departments (if that department is not received) to coordinate the implementation following to the process and instructions. Coordinate and corporate with the operation departments to solve arising issues related to the shipment, report to the management directly to give a suitable and timely solution advice. Follow up the results and if necessary, record, report as form, regulations and instructions. Record revenue/cost and make Debit note for Non-BUs charges for each shipment then send to Billing or IFF Department. Coordinate with other BU departments in the company to find out, update and consult solutions to customers. Update new regulations, circulars or feedback from relevant agencies and departments as the request of customers. Establish and maintain good relationships with existing as well as potential customers. Other jobs as agreed and entrusted by the superior depending on the actual situation.