Nhân Viên IT Help Desk

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☞ Công Ty TNHH Tech Avenue Solutions Việt Nam

View: 101

Update day: 10-12-2024

Location: Da Nang

Category: IT - Software

Number of recruitment: 1

Position: Nhân viên/ Chuyên viên

Salary: 10 - 18 triệu

Education: Cao đẳng

Experience: 1 năm

Gender: Không yêu cầu

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Job description

● Resolve technical issues that customers and other departments within the company are

experiencing related to telephones, hardware, computer software, computer networks, or IT

applications.

● Manage the company’s website, information systems, and servers.

● Monitor the process of handling incidents and incidents after they have been resolved.

● Connect with departments to thoroughly resolve major technical issues.

● Answer inquiries and provide information to customers.

● Interpret and present information to customers in an understandable manner to support the

quick resolution of issues.

● Install applications, software, hardware, or computers and other technology devices for the

company.

● Undertake the task of repairing company computers.

● Provide feedback on processes and make recommendations on areas to improve.

● Working hours are from Monday to Friday and work according to USA time

Job requirement

Qualifications:

● Experience working as an IT help desk technician or in a similar customer support role.

● Identifying system issues to assist users in handling and resolving computer, software, network-related problems.

● Tech-savvy, with experience working in a tech-related field.

● Ability to diagnose and resolve a variety of technical issues.

● Good understanding of computer systems, Ability to diagnose and resolve basic technical issues

● Proficiency in English (Customer support in English via Meetings, Emails, Calls and Chat)

● Excellent communication and teamwork abilities.

Nice to have:

● Familiarity with Google Cloud platform.

● Familiar with Linux operating system.

Job benefit

● Working hours from 8:00 to 17:00 US TIME (22h00 to 07:00 VN TIME) from Monday to

Friday.

● 17 days of paid leave per year.

● Team building outings at least once a year.

● Negotiable salary with performance reviews at the end of the year.

● Complimentary drinks and snacks at the office.

● A vibrant team culture with a young, energetic, and talented team.

● Support for sports and coffee.

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Contact Information

Contact: Tran Nguyen Huong

Deadline: 09-01-2025

Click to apply for free candidate

Apply

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