Senior IT Business Analyst (E-Commerce Product)

ABOUT THE ROLE

Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.

As part of Technology Innovations CoE - supervised by the Engineering Manager & advised by the firms CTO, youll also check in with the team daily on the project, collecting information from other products to remain in sync with the entire eco-system in an Agile mindset & strong-Tech Startup environment culture. (Silicon Valley style Tech-startup)

We are creating a comprehensive Cross-border eCommerce Platform that features solutions for Storefront, Payment Gateway, Inventory, Catalogs, Logistics, Marketing Insights, CRM... Here are some examples:

• Develop a Storefront solution
• Centralize payment gateways for managing transactions and after payment business (such as: refund, chargebacks, claims, inquiry,..)
• Integrate various 3rd services to operate a complete supply-chain system including inventory, catalogs, logistics tracking, and more...
• Convert raw data from marketing campaigns, transactions, user behavior, etc. into insights beneficial and significant for business operations.
• Plus, numerous other opportunities await your input.

We are looking for a seasoned Senior Business Analyst to join our dynamic team. As a crucial part of our Technology Innovations CoE, you will work closely with internal users to understand their needs and with internal teams to translate those needs into clear, actionable requirements. Our Senior BAs play a pivotal role in Product development planning, estimation, and execution, ensuring that our solutions are not only innovative but also directly address the unique challenges our clients face.

WHAT YOU WILL DO

• Requirements Elicitation & Analysis: Engage directly with users to capture both business and system requirements, ensuring a thorough understanding of their needs.
• Project Scoping & Estimation: Collaborate with the Product Manager/Owner and Business Owner in scoping, estimating, and planning projects. Manage project change requests efficiently to adapt to evolving requirements.
• Data Analysis & BI Mastery: Utilize data analysis skills and BI toolsets to collect and analyze test results and operational data, aiding in the optimization of product features and performance.
• Post-Release Analysis & Decision Making: Capable of formulating assumptions and verifying them through user usage tracking data after software releases. Make informed decisions on whether to retain or remove features based on post-release data insights.
• Cross-functional Collaboration: Act as a bridge between stakeholders and development teams, including UX/UI designers for creating design mockups and wireframes, to facilitate seamless communication and project execution.
• UAT Test Scenarios & Support: Develop test scenarios for UAT and provide essential support to clients during the UAT phase, ensuring solutions meet their needs accurately.
• Documentation & SDLC Support: Produce comprehensive system/feature specifications, user stories/backlogs, business rules, and wireframes. Maintain crucial documentation throughout the software development life cycle (SDLC).