Call Center Senior Officer

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☞ Toyota Financial Services Vietnam

Ver: 105

Día de actualización: 30-12-2024

Ubicación: Ho Chi Minh

Categoría: Ventas Consultoría / Servicio al cliente

Número de reclutas: 1 người

Posición: Nhân viên

Salario: Thoả thuận

Experiencia: 2 năm

Sexo: Không yêu cầu

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Descripción del trabajo

Mô tả công việc

– Handle Inbound calls by clarify customer’s question and provide solution to customer with good service.

– Reply to customer’s email, zalo where necessary.

– Try to handle complaints via phone by clarifying issues, working with other Depts to come out solutions, raising unresolved problems;

– Make outgoing calls to customers as assigned;

– Promptly and accurately complete all related administration activities: update customer’s information, car insurance, report, and record... in accordance with relevant service standards.

– Work closely with Call Center Supervisor/AM to ensure effective and consistent communication with Call Center staffs.

– Responsible for evaluating the NPS score to measure customer’s feedback/surveys and find ways to improve process, knowledge, performance.

– Identify the knowledge and skills gaps of staffs and propose the appropriate training program.

– Ensure all customer requests are accurately completed, valid and saved on system.

– Knowledge of the system, having participated in system projects

– To undertake other tasks as and when assigned by Head of Dept/AM.

Requerimiento de trabajo

Yêu cầu ứng viên

1. Qualifications / Experience / Knowledge:

– Preferred qualification in accounting, finance

– 3 years’ experience in call center

– Familiarity with Call Center software systems

– Effective oral communication and influencer

– Good at English.

2. Behaviors:

– Works Collaboratively

– Put Customer First

– Results-driven

– Communicate Clearly and Openly.

Beneficio laboral

Quyền lợi

– Attractive Salary (full insurance) + Allowance.

– Salary of probation: full 100%

– An attractive package of leave: 15 annual leave, birthday leave (gifts).

– Salary review based on work performance and company’s performance.

– Performance bonus, 13th-month salary.

– Health care package; Gym package; Annual health check-up.

– Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks.

– Yearly company trip; Year-End Party.

– Working hours: 8:00 – 17:00 from Monday – Friday.

– Working place: 67 Le Loi St., Ben Nghe Ward, Dist.1, HCMC.

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Plazo: 29-01-2025

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