Customer ServiceRepresentative (Work By Shift)

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☞ Công ty TNHH Esoft Vietnam

Ver: 101

Día de actualización: 10-12-2024

Ubicación: Ha Noi

Categoría: Consultoría / Servicio al cliente Marketing / PR

Número de reclutas: 2 người

Posición: Nhân viên

Salario: 10 - 12 triệu

Experiencia: 1 năm

Sexo: Không yêu cầu

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Descripción del trabajo

Mô tả công việc

To provide customer care:

- Collect and provide holiday plans and volume forecasts for both Customers public holidays and Vietnamese public holidays or special days that the company holds an event.

- Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.

- Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.

To handle customer requests/ complaints and propose a solution:

- Filter and assign requests to the relevant team/person.

- Monitor and follow up on the progress of resolving requests.

- Ensure requests are handled properly and on-time

- Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.

- Propose solutions to customer requests/ complaints.

To manage customer database and customer relationships:

- Update and maintain the customer information records, contact list.

- Develop and maintain customer relationships.

To support Production and other departments in customer-related matters:

- Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.

- Support Production in checking any order related matters such as instruction, input.

- Support Production in downloading, uploading, and order creation properly and on-time.

- Transfer finished materials to customers in case it cannot be transferred via systems

- Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.

- Contact and inform customers of any billing matters that Accounting requires.

- Greet new customers

- Implement seasonal customer-related production workflow.

- Propose a solution for improvement of IT infrastructure and system for customer service activities.

Others related tasks as assigned:

- Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.

- Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.

- Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.

- Ensure customer service standards are aligned with the corporate standards/values

Requerimiento de trabajo

Yêu cầu ứng viên

- Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable

- Experience: 1-2 year of working experience with customer service and/or marketing and sales, English speaking...

- Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.

- Good communication skills.

- Patient personality.

- Self-motivated with strong team skills, a high degree of punctuality.

- Hard-working and good health.

Beneficio laboral

Quyền lợi

- International, professional, creative working environment and talented teams

- Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)

- AON Premium Healthcare Insurance package, with the possibility to cover family members

- Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours

- Daily various foods, drink, and seasonal fresh fruits

And many other benefits, lets join us to discover!

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Plazo: 09-01-2025

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