Hà Nội - Customer Experience Compliance Specialist

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☞ Công Ty Cổ Phần Maison Retail Management International

Ver: 104

Día de actualización: 10-12-2024

Ubicación: Ha Noi

Categoría: FMCG Consultoría / Servicio al cliente Seguro de Calidad / Control de Calidad

Número de reclutas: 1

Posición: Nhân viên/ Chuyên viên

Salario: 15 - 18 triệu

Educación: Đại học

Experiencia: 2 năm

Sexo: Không yêu cầu

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Descripción del trabajo

Maison Retail Management International is seeking to recruit a dedicated Customer Experience Compliance Specialist to enhance the quality of customer interactions across selected brands. The ideal candidates will be responsible for observing, reporting, escalating, and implementing improvements to ensure exceptional customer experiences and maximized sales potential.

Key Responsibilities:

1. Observation and Evaluation:

· Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue.

· Observing onboarding and training processes to identify areas for improvement.

· Evaluating employee interactions and customer service at the store level.

· Assessing operational processes both in-store and at the office.

· Analyzing customer behavior within stores to enhance service delivery and surveying non-customers on objection reasons.

· Collecting and analyzing feedback from various sources.

2. Reporting and Recommendations:

· Evaluating operational and customer experience efficiency and providing recommendations for conversion rate improvement.

· Monthly reporting on the evaluation of operation checklist.

· Establishing a Project Management Office (PMO) to oversee and track improvements.

· Collaborating with stakeholders in operations, brand, and head office teams to address immediate issues and develop standard operating procedures (SOPs) for consistent service delivery.

· Enhancing training materials and employee handbooks across all functional areas.

· Aligning KPIs with customer experience objectives and ensuring reward structures support desired behaviors.

Requerimiento de trabajo

Bachelor’s degree in Business Administration, Marketing, or a related field.

· Prior experience in retail operations, customer experience, or related roles preferred; a certificate in service QC is a plus.

· Excellent communication and interpersonal skills.

· Willingness to travel across stores, shopping malls, and specified nearby provinces.

· Ability to work independently and collaboratively with cross-functional teams.

· Proficiency in Vietnamese and English languages.

Apply now to be part of Maison Retail Management International’s journey towards excellence in customer satisfaction.

Beneficio laboral

  • Attractive salary + lunch allowance + parking allowance
  • Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building..
  • Employee discount purchases
  • 12 - 15 days annual leave
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Información del contacto

Contacto: Chị Vân

Plazo: 09-01-2025

Haga clic para postularse como candidato gratuito

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