Concierge Specialist/Chuyên ViênDịch Vụ Khách HàngCao Cấp (Thu Nhập Hấp Dẫn + BHXH Full Lương)

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Giorno di aggiornamento: 30-12-2024

Località: Ha Noi

Categoria: Ristorante / Hotel / Turismo Consulenza / Servizio Clienti

Numero di reclute: 4 người

Posizione: Nhân viên

Stipendio: Thoả thuận

Esperienza: 2 năm

Sesso: Không yêu cầu

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Descrizione del lavoro

Mô tả công việc

The primary purpose of this role is to handle incoming calls and provide expert consultation to clients, ensuring seamless booking of services such as luxury dining, airport services, entertainment travel, hotels, spas, golf, and more
Receive inbound calls and make outbound calls, providing consultation to VIP clients regarding room and reservation bookings based on their needs and personal preferences, ensuring requests are handled within the committed time frame.
Proactively and flexibly coordinate with relevant departments to provide information to clients, address VIP client feedback, and handle complaints.
Conduct regular care programs to survey the satisfaction levels of VIP clients and partners with UrBoxs services or any promotional programs that arise.
Participate in the development of call scripts and operational procedures during the work process.

Yêu cầu ứng viên

At least 2 years of experience in Customer Service within service industries such as Fine Dining, Airport Services, Entertainment Travel, Hotels, Spas, Golf, Health, and Education.
Proficient in English communication.
No speech impediments, stuttering, or strong regional accents.
Ability to understand customer psychology and handle situations with flexibility and sensitivity, especially with VIP clients.
Proactively communicate with customers according to their needs.
High sense of responsibility, able to work under pressure.
A spirit of progress, a desire to work and stay long-term with the company.
Work in shifts, with flexible weekly days off.
Night shifts (work from home during night shifts).

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