Customer ServiceLogistics

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☞ CÔNG TY TNHH PUDONG PRIME INTERNATIONAL

Visualizza: 106

Giorno di aggiornamento: 09-12-2024

Località: Ho Chi Minh

Categoria: Consulenza / Servizio Clienti Esportazione / Importazione

Numero di reclute: 1 người

Posizione: Nhân viên

Stipendio: 12 - 15 triệu

Esperienza: 1 năm

Sesso: Không yêu cầu

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Descrizione del lavoro

Mô tả công việc

- Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.
- Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company
- Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within company’s timeline
- Coordinate with company’s agents to ensure cargo is properly handled
- Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled
- Communicate with Pricing team to make sure all rate and quotations match with customer’s requested services
- Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations
- Resolve customer dispute and complain in timely and professional manner and in accordance to company policies
- Prepare company reports that accurately assess customer, shipping line and company’s internal performances.
- Develop customer and agents relationship by providing professional services and outstanding support to their needs
- Build and improve agent’s network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties
- Other tasks as assigned by the Head of Department.

Requisiti di lavoro

Yêu cầu ứng viên

- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- At least 1-3 years of experience in the same position in logistics/forwarding field
- Good command of English/Vietnamese (both in oral & written communication).
- Good at Microsoft Office Applications.
- Being careful, customer-oriented & achievement-driven attitude.
- Ability to work well under pressure and having good problem-solving skill.
- Others: High responsibility, good teamwork.

Beneficio del lavoro

Quyền lợi

- Working in a dynamic and professional environment with many opportunities for advancement.
- Provide complete equipment to serve the job.
- To pay social insurance, health insurance, unemployment insurance.
- Enjoy the welfare policies according to the companys regulations.
- Regular training and professional improvement.

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Scadenza: 08-01-2025

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