Reception Cum Officer

Errore

☞ Công Ty TNHH CBRE (Việt Nam)

Visualizza: 101

Giorno di aggiornamento: 10-12-2024

Località: Ho Chi Minh Ha Noi

Categoria: Amministrativo / Impiegato / Assistente Altra Consulenza / Servizio Clienti

Numero di reclute: 10

Posizione: Nhân viên/ Chuyên viên

Stipendio: 8 - 12 triệu

Educazione: Cao đẳng

Esperienza: 1 năm

Sesso: Không yêu cầu

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Descrizione del lavoro

- The Receptionist is responsible for establishing a warm, welcoming and professional atmosphere for all clients.

- The Receptionist will be the first point of contact for visitors, making them feel comfortable, anticipating their needs and aid when required.

- The position will help to coordinate the efforts of everyone within the Property division, engaging with employees and delivering “best in class” service at all times.

- Delivers great experience at highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.

- Ensure employee engagement (meet and greet) and provide to end user support based on their needs (human engagement).

+ Verify security levels of visitors (in accordance with the relevant SCB Policy) and provide appropriate access badges and WIFI access login in a polite and professional manner.

+ Implement an appropriate process in place on how the customers/visitors are to be serviced in a customer centric manner, in accordance with Good Industry Practice.

+ Ensure staff have a site-wide knowledge of building facilities, meeting room locations, special events, surrounding amenities as appropriate in relation to the scope of their role.

+ Assess that the visitor space is functional, with proper office equipment, phone, furniture, and where not, escalate appropriately.

+ Ensure all internal & external meeting rooms are kept clean and tidy are ready to be used.

+ Reception and Visitor Management activities include:

-Professional Telephone Answering

- Offer high quality front office client services including concierge

- Creating rapport with guests, clients & customers. Anticipating their needs and providing outstanding services

- Assisting visitors in a professional manner

- Managing Visitor volumes / Visitor Security / Registration / Appointment Management/ Call Management / Tracking Mechanism

+ Ensure documents referencing visitor volumes and details and filings are maintained up to date, with proper indexes and sequence according to SCB Policies (or as reasonably required).

+ Board Visits / VVIP movements (unless otherwise agreed within a Country Agreement)

- Close coordination with Country Management teams Senior Stakeholders locally and internationally.

- Logistical support in relation to Event Management & Public Relations activities.

+ Meet and greet clients and visitors at the reception.

+ Interact with clients and visitors to resolve their queries on workplace issues.

Requisiti di lavoro

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment

- Experience of working within a demanding fast paced environment involving high levels of customer care

- Experience of working within a team and desiring to provide a “best class” service

- Strong customer service skills

- Professional telephone manners together with excellent verbal and written communication skills

- Proficiency in MS applications

Beneficio del lavoro

- Môi trường chuyên nghiệp; được đào tạo và nâng cao kiến thức nghề nghiệp cũng như An toàn lao động

- Ngoài bảo hiểm theo Luật, còn có Gói bảo hiểm chăm sóc sức khỏe và tai nạn 24/24

- Thu nhập ổn đinh; lương hằng tháng, thưởng KPI hàng năm và thưởng thành tích.

- Có cơ hội thăng tiến trong công việc

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Informazioni sui contatti

Contatto: Ms. Thảo

Scadenza: 09-01-2025

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