Suport Engineer, 12.5 - 25M, HCM

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☞ CÔNG TY TNHH ARBIN INSTRUMENTS VIỆT NAM

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Giorno di aggiornamento: 30-12-2024

Località: Ho Chi Minh

Categoria: IT - Hardware / Reti IT - Software

Numero di reclute: 2 người

Posizione: Nhân viên

Stipendio: 12.5 - 25 triệu

Sesso: Không yêu cầu

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Descrizione del lavoro

Mô tả công việc
  • This position helps our customers and end users to solve their technical issues and provide guidance and other support services. This role requires both deep technical understanding and interpersonal skills. As a Support Engineer you will play a key role in customer relations, and maintaining the company reputation.
  • Analyze customer’s issues and provide satisfactory solutions.
  • Provide online training and troubleshooting services.
  • Perform onsite service.
  • Conduct engineering testing, reproduce reported issues.
  • Answer phone calls and Emails from customers.
  • Write engineering documents.
  • Collect customer feedback and open issues; report them to R&D team.
  • This position is to ensure our customers feel they are supported by Arbin professional support and maintain good relationships between our customers and Arbin.
  • This position also serves as a major source of customer feedback and system issues. This feedback is important for product improvement and future product development.

Requisiti di lavoro

Yêu cầu ứng viên

Graduated with a major in electricity.

Specific Responsibilities of the Job

  • Analysis customer’s issue and find a solution to fix it
  • Provide online training/troubleshooting service
  • Conduct engineering Test
  • Answer phone call/Emails from Customers
  • Write engineering documents
  • Collect customer feedback and open issues, feedback them to R&D team
  • Collect feedback through phone calls, emails, and visits. Summarize the feedback for further discussion

Required Knowledge, Skills, and Abilities

  • Have basic electrical engineering knowledge including components and circuits.
  • Understand analog circuit theory and digital circuit theory.
  • Able to use multimeter, oscilloscope, and other common equipment.
  • Ability to read and write technical documents.
  • Expected Travel for onsite services will range from 25% - 60% as needed.
  • Good verbal and written English and Vietnamese communication with others and able to talk in front of a camera.
  • Good learning ability and attitude.
  • Able to handle multiple tasks.
  • Knowledge of Power system/Power Electronics is preferred.
  • Knowledge of computer network is preferred.

Education and Experience

  • Degree or equivalent experience: BS degree in Engineering, EE is preferred.
  • Years of experience: entry level, but experience is appreciated.
  • Specialized training in: Electrical or electronics
  • prioritize graduated with a major in electricity
  • Active affiliations: None
  • Other requirements (certifications and so forth): None

Physical Demands (Optional, e.g., for production/logistics)

  • Able to travel oversea.
  • Able to drive independently.
  • Able to lift up to 25kg

Beneficio del lavoro

Quyền lợi
  • Working in US based company with global environment
  • Many chances to travel oversea
  • Bao Viet insurance package
  • 1 Dell laptop with touch screen, 1TB SSD, 64GB RAM
  • Team building, friendly working environment
  • Attractive Per-diem when travel oversea
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Scadenza: 29-01-2025

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