NHÂN VIÊN KINH DOANH/ SALE STAFF

업무 설명서

1. Taking care of customer: - Receive/ check customer inquiry - Send inquiry to R&D team, follow up and push R&D to finish costing on time - Send official quotation to customer, keep checking with customer to get feedback about quotation - After getting customer feedback, recheck with related dept to adjust quotation if need 2. Making sample + color panel - Receive requirement/ sample order from customer, follow up and push R&D to finish sample on time - Follow internal testing with R&D, arrange customer come to check sample or send sample to customer. Keep checking with customer to get feedback about sample 3. Tracking production before shipment - Receive order: Check production capacity with PMC, inform customer about our capacity - Receive official order, send PI to customer and send PO to PMC - Tracking production: Check customer requirement about label, carton, poly bag and transfer to purchasing, check and confirm layout/sample of label, carton, poly bag for purchasing (with customer approval - if need), Make stick label instruction for production - Tracking with PMC about production order status to make sure shipment on time, arrange inspection date with 3rd party or custome - Tracking shipment: Check shipping docs requirement and transfer to shipping, make CI, PL, booking request to shipping - Check loadability and make container loading drawing, following with shipping about booking from forwarder 4. Tracking production after shipment - Check and push shipping to send original documents to customer on time, tracking payment from customer - Weekly update customer complain and send to QA, tracking CAP of QA and send back to customer (if need)