Collection QC & Training Specialist - Up To 16.000.000 - Tại Hồ Chí Minh/ HCM
Erro
☞ Collectius CMS Vietnam Company Limited
Ver: 101
Dia de atualização: 06-05-2024
Localização: Ho Chi Minh
Categoria: Finanças / Banco / Estoque Intérprete / Tradutor Educação / Treinamento
Número de recrutamento: 2 người
Posição: Nhân viên
Salário: Thương lượng
Experiência: 2 năm
Gênero: Không yêu cầu
Descrição do emprego
1. Training activity:
- Responsible for evaluating training needs related to Collection members performance and achievement
- Delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as modules and guides. Develop digital and print training material (e.g. videos and manuals) according to training plan/ program required
- Deliver training implementation to ensure collection training needs are fulfilled
- Schedule yearly, monthly training plan
- Conduct skill/ advanced training courses for call center agents or Supervisors and above
2. Quality control:
Evaluating quality of call:
- Measure call quality by intent listening automatically Analyse call performance trends
- Assess operator’s capability levels
Prevention & Corrections
- Ensure SOP & Collection Policy adherence
- Notify reporting authorities about Fraud
- Handle complaint from clients/ partners complied to complaint handling process
3. Reporting:
- Execute and report result of training satisfaction survey
- Provide feedback to improve training program
Requisito de emprego
2 - 3 years experience in QC and training for Collection call center or related field of call center of >100 agents
- Have a good knowledge about collection
- Experienced in prepare training material
- Ability to analyse skills gap among the collection agents
- Excellent communication, presentation and coaching skills
- Passionate, enthusiastic, good at speech, and always be positive Good communication in English
- Additional certification in training is a plus
Benefício de emprego
- Attractive salary and 13th-month salary.
- Particularly good incentive for good achievement.
- Working in a friendly and supportive environment.
- 14 days off and public holidays according to state regulations.
Data limite: 05-06-2024
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