Customer Service Staff(Chinese Required)

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☞ CÔNG TY TNHH COSCO SHIPPING LINES (VIỆT NAM)

视图: 103

更新日: 10-12-2024

位置: Hai Phong

类别: 咨询/客户服务 运输/物流/仓库

招聘人数: 3 người

水平: Nhân viên

薪水: Thoả thuận

经验: 1 năm

性别: Không yêu cầu

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职位描述

Mô tả công việc

1/ Handling of customer enquiries and requests professionally to maximize customers’ satisfaction.
2/ Receiving booking information as well as ensure the equipment arrangements for Operation Dept. timely follow-up.
3/ Creating booking in system, Updating & Sending Booking Acknowledge to customer within timeframe.
4/ Receiving shipping instruction from customer via COSCO system, doing B/L and submit AMS /ENS
5/Checking & amending B/L as customer request regarding cargo weight, commodity, certificate
6/ Booking & vessel clean-up within timeframe
7/ Verify/Update Customer Profile in the system
8/ On duty list after working hour to check export list with ports
9/ Tactful in dealing with customer concerns, services recovery, and special service requirements.
10/ Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.

工作要求

Yêu cầu ứng viên

• University graduated in relevant field;

• At least 1-2 years’ experience in shipping lines, handling booking container, cargo, vessel

• Hardworking, proactive and teamwork spirit;

• Good interpersonal & communication skills;

• Good organizational and multi-tasking abilities;

• Good command of English/ Chinese be advanced

工作兴趣

Quyền lợi

- Be paid social insurance, health insurance, unemployment insurance as Vietnam Law regulation.
- 13th month salary
- Lunch allowance.
- Health check packages once a year.
- Working hours from Monday - Friday
- Other benefits will be discussed during the interview
- Salary can be negotiable

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最后期限: 09-01-2025

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