IT Project (Sharepoint Project And Helpdesk Project) - Fulltime Remote
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☞ CÔNG TY TNHH MỘT THÀNH VIÊN PHÁT TRIỂN DỊCH VỤ CÔNG NGHỆ
视图: 121
更新日: 10-12-2024
位置: Ho Chi Minh
招聘人数: 2 người
水平: Nhân viên
薪水: Thương lượng
经验: 1 năm
性别: Không yêu cầu
职位描述
HELPDESK PROJECT
Know ManageEngine
Managing and supporting a team of help desk technicians.
Mentoring your team, providing training, and conducting performance evaluations.
Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Making recommendations to improve operational efficiency.
SHAREPOINT PROJECT
Develops software solutions by studying requirements analysis and information needs
Conferring with stakeholders and IT Managemen
Studying systems flow, data usage, and work processes
Performs software design using software development fundamentals and processes, debug, test, and deploy software solutions.
Development task may involves workflows and a variety of tools within Office 365. Perform maintenance for administration and security issues, such as granting or denying permission to Sharepoint sites and folders.
Develop team workflows within SharePoint, and ensure that security as it applies to informatics is applied in the process, including: Maintain and organize existing security groups – (continue progress in the design and development).
Work with technical and management staff on moving and extending functional. To Sharepoint.
Create functional design documents, translate the business requirements into system requirements, and demo solutions to key stakeholders
Establish and help maintain end user access policy and permissions
Provide ongoing support for SharePoint related issues/inquiries
Participate in ongoing training to maintain certification and skills in SharePoint programming. Create Sharepoint documentation.
Create, plan and execute end-user SharePoint training sessions for staff
工作要求
At least one year of experience as a Help Desk Manager or in a technical support role.
Strong technical background.
Excellent analytical and troubleshooting skills.
Ability to work under pressure.
Excellent leadership and people management skills.
Strong customer service skills.
工作兴趣
Attending deep training with experts
Working in a global environment
Other benefits to be discussed
WORK AT HOME/ REMOTE WITH WORKING HOURS:
+ Monday to Friday: 8.00 to 17.00
最后期限: 09-01-2025
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