Customer Service

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☞ Công Ty TNHH Vận Chuyển Quốc Tế Everok Việt Nam

Aussicht: 141

Ort: Ho Chi Minh

Kategorie: Export / Import Transport / Logistik / Lager Andere

Anzahl der Rekruten: 2 người

Position: Nhân viên

Gehalt: 13-17 triệu

Erfahrung: 2 năm

Sex: Không yêu cầu

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Jobbeschreibung

- Operate each shipment independently according to the SOP, preparing documents such as SLI、B/L、delivery notice and etc, arranging all the process such as booking, trucks, customs clearance, inputting shipment information into the company system in time;

- Tracking the shipping status, maintaining the good relationship with carrier, warehouse, trucks and other related department;

- Be responsible for the customer service, answering the customers ‘questions about booking via our system. Problem shooting with quick speed and efficiency from the customer’s satisfaction;

- Quoting to customer/agents, tracking the status of each shipment, communicating and coordinating with customers, oversea agents and suppliers;

- Inputting related fees, issuing invoices

- Implementing the tasks assigned by region manager and report the result regularly, maintaining the good cooperation relationship with oversea agents and customers;

- Get familiar with the price of the responsible region, knowing and analyzing the current status and development of the routes in the region, and noticing internal and updating the quotation;

- Receiving oversea agent and customers independently and helping arranging the schedule of related persons;

- Other tasks assigned by the supervisor.

Stellenanforderung

- College degree or above, major in logistics or international trade will be preferred;

- Good command in English , both oral and written.

- 2-3 years working experience in freight forwarding industry, US & Canada lane is preferred.

- Positive, self-initiative, responsibility, be able to work under pressure

- Good communication skill and team work spirit

- Good mandarin skill will be considered with priority

Job Nutzen

- Salary from 13,500,000 VND - 17,000,000 VND

- Working in a dynamic, professional environment with many opportunities for advancement.

- Provide complete equipment to serve the job.

- To pay social insurance, health insurance, unemployment insurance.

- Enjoy welfare policies according to the companys regulations.

- Regular training and professional improvement.

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