Customer Support Agent - Salary 10 - 14M (Skincare Products - Hanoi Only)

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☞ SKIN AI LLC

Aussicht: 103

Update Tag: 10-12-2024

Ort: Ha Noi

Kategorie: Der Umsatz Mode / Lebensstil Beratung / Kundenservice

Anzahl der Rekruten: 3 người

Position: Nhân viên

Gehalt: Thương lượng

Sex: Không yêu cầu

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Jobbeschreibung

Skin AI uses data science to formulate a complete custom skincare regimen for every user based on results seen from people similar to them. You can check us out at y-ourskin.com. You will be working directly with the two co-founders: Hanh Pham, an M.I.T trained data science leader at Pinterest and Jenny Hanh Nguyen, a serial entrepreneur with multiple successful startups in the beauty space.

Our enthusiastic and dynamic Customer Experience team from YOUR SKINCARE now opens 03 positions for youth candidates who are capable and self-driven. We embrace a motivated, collaborative, yet exciting environment for you to adapt and thrive!

If youre a fresh and energetic graduate who is self-driven, earnest, and willing to learn then we want you on the team!

  • Position: Customer Support Agent (Fresher/Junior/Mid - up to 2 years of experience)
  • Location: Ha Noi
  • Employment type: Full time (No Moonlighting allowed)
  • Job Industry: Skincare
  • Market: U.S. & Canada

JOB DESCRIPTION

  • After training, possess a strong understanding of the services, skincare products, and customer service operations.
  • Promptly engage in customer queries and effectively address their issues/requests with thoughtful and accurate email responses to ensure the highest level of customer satisfaction.
  • Closely coordinate with other team members to follow up and resolve customers’ requests in a proactive and efficient manner.
  • Other tasks assigned by Managers to achieve the teams and companys goals.

Stellenanforderung

  • Fluent in written English (IELTS ≥ 7.0 or equivalent, certificate is not compulsory)
  • Graduated with an excellent record. No experience is required. Up to 2 years of experience.
  • Strong senseof responsibilityandself-motivated to work proactively in an intensivestart-up operation.
  • A great team player who can effectively communicate and work well with other members as a team.
  • Ability to workweekends, flexible hours, and late hoursfor the US market.
  • Passion for Start-up, Technology, E-Commerce, and Skincareis a GREAT PLUS!Beauty enthusiasts are welcome!

OTHER REQUIREMENTS

  • Personal Laptop

HOW TO APPLY?

  • Prepare yourCover LetterandCVin ENGLISH and combine as one PDF file before submitting.

*Due to time constraints, we may only respond via email to selected candidates. Please regularly check your Spam or Promotions mailbox for any emails from us.

Job Nutzen

  • Salary: 10 - 14 million VND + Bonus (Gross)
  • Probation:01 month (100% salary) with awesomeTraining Buddies.
  • Minimum 12 annual leaves, 13th-month salary.
  • Opportunity to learn in-depth skincare knowledge with our team of skincare experts!
  • Becoming a member of an enthusiastic & high-performance team, with monthly team bonding activitiesandbiannual bonding trips!
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Frist: 09-01-2025

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