Retail Assistant - Lotte Mall Ha Noi

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☞ TTTM Takashimaya (Công Ty TNHH Takashimaya Việt Nam)

Aussicht: 121

Update Tag: 10-12-2024

Ort: Ha Noi

Kategorie: Der Umsatz Geschäftsführung Design - Web Beratung / Kundenservice

Anzahl der Rekruten: 10

Position: Nhân viên/ Chuyên viên

Gehalt: 9 - 11 triệu

Bildung: 4

Erfahrung: 2 năm

Sex: Không yêu cầu

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Jobbeschreibung

Sales/ Customer Service:

- Apply company’s service standards daily – Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.

- Keep up-to-date store information and product knowledge and sell and promote merchandise and services of the store.

- Practice complementary sales (i.e., recommend tie to go with shirt)

- Provide the highest level of customer service.

- Work with team to achieve sales target.

- Complete transactions on POS system & control daily cash-in & cash-out.

Stock Control:

- Check stock daily to ensure that shelves are well-stocked and replenish stock whenever necessary.

- Return any damaged stock according to procedures.

- Assist in physical stock-taking.

- Receiving and check quantity, quality, sizes and price tags of stock.

Housekeeping and Merchandise Display:

- Keep sales area clean and tidy, pick up/ dispose (any) litter.

- Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new and clean.

- Ensure that merchandise on display is neat and orderly.

- Assist in promotion/ festive merchandise display.


Security:

- Always be alert of suspicious characters; report any shop-lifting to superior/ security officer.

- Carry out changing room control procedures.

Market & Customers’ Information:

- Feedback to superior on the demand of merchandise.

- Feedback on customer comments regarding quality, usage, prices etc.

Administrative Procedures:

- Understand and handle customer’s request of issuing invoice & tax refund.

- Replenish stationery supplies (bags, wrapping paper etc)

- Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form, Daily Sales Record etc.

- Any other duties as and when assigned by the company.

Stellenanforderung

- At least High School diploma;

- At least 2 year working experience in the same position.

- Good communication skill with customers is required.

- Have experience in a retail, luxury fashion and customer service-oriented environment is preferable.

- Excellent knowledge of relating with clients and associates in a positive, professional and polite way.

- Proficiency with the use of Ms Word and Excel

- Have practical experience in UPC & Price tag

- Analytical ability and teamwork spirit.

- Being able to work on shift, weekends and public holidays when required

Job Nutzen

- Yearly performance review

- 13th month salary

- Incentive bonus quarterly

- Salary review

- Annual Leave: 15 days/year

- Annual incentive program

- Additional health care

- Training & Development

- Other company’s activities: Team Building, Year End Party...

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Kontaktinformation

Kontakt: Ms Tình

Frist: 09-01-2025

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