Retail Assistant - Lotte Mall Ha Noi
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☞ TTTM Takashimaya (Công Ty TNHH Takashimaya Việt Nam)
View: 121
Update day: 30-12-2024
Location: Ha Noi
Category: Sales Executive management Design - Web Consulting / Customer Service
Number of recruitment: 10
Position: Nhân viên/ Chuyên viên
Salary: 9 - 11 triệu
Education: 4
Experience: 2 năm
Gender: Không yêu cầu
Job description
Sales/ Customer Service:
- Apply company’s service standards daily – Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
- Keep up-to-date store information and product knowledge and sell and promote merchandise and services of the store.
- Practice complementary sales (i.e., recommend tie to go with shirt)
- Provide the highest level of customer service.
- Work with team to achieve sales target.
- Complete transactions on POS system & control daily cash-in & cash-out.
Stock Control:
- Check stock daily to ensure that shelves are well-stocked and replenish stock whenever necessary.
- Return any damaged stock according to procedures.
- Assist in physical stock-taking.
- Receiving and check quantity, quality, sizes and price tags of stock.
Housekeeping and Merchandise Display:
- Keep sales area clean and tidy, pick up/ dispose (any) litter.
- Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new and clean.
- Ensure that merchandise on display is neat and orderly.
- Assist in promotion/ festive merchandise display.
Security:
- Always be alert of suspicious characters; report any shop-lifting to superior/ security officer.
- Carry out changing room control procedures.
Market & Customers’ Information:
- Feedback to superior on the demand of merchandise.
- Feedback on customer comments regarding quality, usage, prices etc.
Administrative Procedures:
- Understand and handle customer’s request of issuing invoice & tax refund.
- Replenish stationery supplies (bags, wrapping paper etc)
- Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form, Daily Sales Record etc.
- Any other duties as and when assigned by the company.
Job requirement
- At least High School diploma;
- At least 2 year working experience in the same position.
- Good communication skill with customers is required.
- Have experience in a retail, luxury fashion and customer service-oriented environment is preferable.
- Excellent knowledge of relating with clients and associates in a positive, professional and polite way.
- Proficiency with the use of Ms Word and Excel
- Have practical experience in UPC & Price tag
- Analytical ability and teamwork spirit.
- Being able to work on shift, weekends and public holidays when required
Job benefit
- Yearly performance review
- 13th month salary
- Incentive bonus quarterly
- Salary review
- Annual Leave: 15 days/year
- Annual incentive program
- Additional health care
- Training & Development
- Other company’s activities: Team Building, Year End Party...
Contact Information
Contact: Ms Tình
Deadline: 29-01-2025
Click to apply for free candidate
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