Chuyên Viên Hỗ Trợ Khách Hàng ( Tiếng Nhật + Tiếng Anh)

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Location: Ho Chi Minh

Category: Interpreter / Translator Other Consulting / Customer Service

Number of recruitment: 5 người

Position: Nhân viên

Salary: 15-25 triệu

Experience: Không yêu cầu

Gender: Không yêu cầu

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Job description

• Receive ticket and call in the system.

• Classify ticket into categories and follow correct defined procedure of company.

• Follow up, coordinate with internal team via email, skype call, and company system.

• Update status and log record of ticket status, and date of completion.

• Follow standard operating procedure (SOP) and ensure companys system security standard.

• Monitor and proactively recommend solutions to the company to reduce process time.

• Training will be provided by the company.

• Working time: Rotate by shifts:

. Shift 1: 14:00 to 22:00

. Shift 2: 22:00 to 06:00

. Shift 3: 06:00 to 14:00

• Working day: 5 days per week (including Saturday and Sunday)

• Working location: Ton Duc Thang, District 1, Ho Chi Minh City

Job requirement

• Japanese: N2 or equivalent to N2

• English: Communication (as trainings and system are in English)

• Logical thinking to understand and follow procedure

• Report and problem solving experience

• Team spirit and ambitious in career development

• Experience working in Japanese company or in Japan is a PLUS

Job benefit

• International working envinronment, opportunity to work and improve language skills with native speakers.

• Opportunity to be promoted

• Lunch and parking allowance

• Night shift allowance (extra 30% on base salary)

• Project perfomance bonus

• 13th month salary

• Annual salary review

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