招聘人数: 5 người
水平: Nhân viên
薪水: 15-25 triệu
经验: Không yêu cầu
性别: Không yêu cầu
职位描述
• Receive ticket and call in the system.
• Classify ticket into categories and follow correct defined procedure of company.
• Follow up, coordinate with internal team via email, skype call, and company system.
• Update status and log record of ticket status, and date of completion.
• Follow standard operating procedure (SOP) and ensure companys system security standard.
• Monitor and proactively recommend solutions to the company to reduce process time.
• Training will be provided by the company.
• Working time: Rotate by shifts:
. Shift 1: 14:00 to 22:00
. Shift 2: 22:00 to 06:00
. Shift 3: 06:00 to 14:00
• Working day: 5 days per week (including Saturday and Sunday)
• Working location: Ton Duc Thang, District 1, Ho Chi Minh City
工作要求
• Japanese: N2 or equivalent to N2
• English: Communication (as trainings and system are in English)
• Logical thinking to understand and follow procedure
• Report and problem solving experience
• Team spirit and ambitious in career development
• Experience working in Japanese company or in Japan is a PLUS
工作兴趣
• International working envinronment, opportunity to work and improve language skills with native speakers.
• Opportunity to be promoted
• Lunch and parking allowance
• Night shift allowance (extra 30% on base salary)
• Project perfomance bonus
• 13th month salary
• Annual salary review
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