Chuyên viên xử lý khiếu nại (Dispute Associate)

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☞ Shopee Viet Nam

View: 101

Location: Vietnam

Category: Other Consulting / Customer Service

Position: Nhân viên chính thức

Salary: Negotiable

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Job content

Shopee is the leading eCommerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

DISPUTE ASSOCIATE

Job Description:

• Professionally handle dispute cases related to the return process
• Clarifying the customer’s complaints, resolve customer issues or follow the escalation process
• Get new initiatives to improve processes, daily task
• Willing to learn new things and adapt to the new environments quickly
• Take high responsibility in serving customers by wow Customer Service
• Maintain a balance between company policy and customer benefit in decision making
• Get good technical knowledge of products
• Available to work at the weekend

Requirements:

• Really love customer service job and company commitment
• Good teamwork
• Good logical mindset, task-oriented
• Analytical with effective negotiation and problem-solving skills
• Personality: trust-worthy, careful, proactive
• Strong English skills are an advantage

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