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Representative, Client Services
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☞ CÔNG TY TNHH BẢO HIỂM NHÂN THỌ SUN LIFE VIỆT NAM
View: 121
Update day: 10-12-2024
Category: Sales Consulting / Customer Service Insurance
Number of recruitment: 1 người
Position: Nhân viên
Salary: Thoả thuận
Experience: 1 năm
Gender: Không yêu cầu
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Job description
Job purpose
- On behalf of Sun Life Viet Nam and business, responsible for communicating to walk-in Client and Advisor at
counter or via phone. They have to answer questions, resolve problems, process transaction, collect cash and
resolve any emerging problems that our client/advisor might face with accuracy and efficiency. - Objective of this job: perform a client service standard and handle daily works without error rate at location by
in-deep special knowledge, technical, product, workflow, professional in service. - In overall, Client Service Representative is expected to perform an excellent service and skilled at process all
requests.
Major accountabilities
- Process daily transactions smoothly including: new application kit, policy change requests, cash collection,
complaint… without error rate or pending. 30% - Underwriting claim requests (minor claim and major claim), ensure all claim request are in Term &
Condition and sufficient docs. 10% - Ensure all receipts will be well-managed without error including: issue, take back, audit. 15%
Monitors all outstanding/ unresolved/ referred cases/requests; coordinates with the back-end support unit
until cases closed based on turnaround time. 15% - On behalf of Sun Life Viet Nam, CS officer play an ambassador role to deliver standard/professional
service to all walk-in client/advisor or via phone.20% - Ensure cash deposit in bank daily and complete all daily necessary reports for business/sale force. 10%
Job requirement
- Service oriented mindset
- Ability to analysis and handle issues at counter
- Ability to multi-task, prioritize, and manage time effectively
- Strong communication
- Coaching and training regularly capability
- Good command of PC skill (Excel, Word, Access), team working, English (basic in speaking and writing)
Job benefit
- Salary negotiate,
- Allowance money
- Social insurance
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Deadline: 09-01-2025
Click to apply for free candidate
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