Representative, Client Services

CÔNG TY TNHH BẢO HIỂM NHÂN THỌ SUN LIFE VIỆT NAM

Visualizza: 121

Giorno di aggiornamento: 10-12-2024

Località: Phu Yen Thanh Hoa

Categoria: I saldi Consulenza / Servizio Clienti Assicurazione

Numero di reclute: 1 người

Posizione: Nhân viên

Stipendio: Thoả thuận

Esperienza: 1 năm

Sesso: Không yêu cầu

Đang tải ...

Descrizione del lavoro

Job purpose

  • On behalf of Sun Life Viet Nam and business, responsible for communicating to walk-in Client and Advisor at
    counter or via phone. They have to answer questions, resolve problems, process transaction, collect cash and
    resolve any emerging problems that our client/advisor might face with accuracy and efficiency.
  • Objective of this job: perform a client service standard and handle daily works without error rate at location by
    in-deep special knowledge, technical, product, workflow, professional in service.
  • In overall, Client Service Representative is expected to perform an excellent service and skilled at process all
    requests.

Major accountabilities

  • Process daily transactions smoothly including: new application kit, policy change requests, cash collection,
    complaint… without error rate or pending. 30%
  • Underwriting claim requests (minor claim and major claim), ensure all claim request are in Term &
    Condition and sufficient docs. 10%
  • Ensure all receipts will be well-managed without error including: issue, take back, audit. 15%
    Monitors all outstanding/ unresolved/ referred cases/requests; coordinates with the back-end support unit
    until cases closed based on turnaround time. 15%
  • On behalf of Sun Life Viet Nam, CS officer play an ambassador role to deliver standard/professional
    service to all walk-in client/advisor or via phone.20%
  • Ensure cash deposit in bank daily and complete all daily necessary reports for business/sale force. 10%

Requisiti di lavoro

  • Service oriented mindset
  • Ability to analysis and handle issues at counter
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong communication
  • Coaching and training regularly capability
  • Good command of PC skill (Excel, Word, Access), team working, English (basic in speaking and writing)

Beneficio del lavoro

  • Salary negotiate,
  • Allowance money
  • Social insurance
Đang tải ...

Scadenza: 09-01-2025

Clicca per candidarti per un candidato gratuito

Applicare

Đang tải ...
Đang tải ...

LAVORI SIMILI

Đang tải ...
Đang tải ...