Senior Customer Service Executive

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☞ Avery Dennison RIS Vietnam

View: 121

Location: Long An

Category: Sales

Number of recruitment: 1

Position: Công nhân/ Nhân viên

Salary: Thỏa thuận

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Job description

* Job overview:Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

* Key responsibilities:

1. Handle order processing in accounts:

Manage customers’ inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.

Provide responsive order management support including order entry, or expediting and shipment information to customers.

Size of customer: high complexity, ie. complex RBO, new RBO, mega factories)

2. Handle customer complaint:

Resolve customer complaints professionally and tactfully.

Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues.

3. Coordinate with other department:

Partner with Inside Sales to assist in achieving sales goals.

Proactively communicate supply chain issues and provide alternatives.

Coordinate with Logistics and Operations on capacity planning and scheduling.

Back-up team-members when workload makes this necessary.

4. Following-up:

Coordinate & follow up return, defected labels in handling process properly.

Job requirement

  • Bachelor’s degree.
  • At least 05working years related experience in: Customer Service, Supply Chain,Merchandising, Procurement, Order Management...
  • Strong written, verbal skills in English or English- Chinesebilingual.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, andfunction specific software.
  • Excellent customer service & presentation skills.

Job benefit

  • Having chances to get attractive company bonus every month/year
  • Company trip once a year + Joining party
  • Salary and position is reviewed 1 time a year
  • Bonus by individual ability and company’s performance.
  • Social insurance, health insurance, unemployment insurance and other benefits
  • Dynamic and sociable working environment.
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Other information

- Đơn xin việc làm, nêu rõ số năm kinh nghiệm làm việc

- Sơ yếu lý lịch


Language of presentation:

Contact Information

Contact: Phòng HCNS
Điện thoại

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