Senior Customer Service Executive

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☞ Avery Dennison RIS Vietnam

视图: 121

位置: Long An

类别: 营业额

招聘人数: 1

水平: Công nhân/ Nhân viên

薪水: Thỏa thuận

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职位描述

* Job overview:Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

* Key responsibilities:

1. Handle order processing in accounts:

Manage customers’ inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.

Provide responsive order management support including order entry, or expediting and shipment information to customers.

Size of customer: high complexity, ie. complex RBO, new RBO, mega factories)

2. Handle customer complaint:

Resolve customer complaints professionally and tactfully.

Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues.

3. Coordinate with other department:

Partner with Inside Sales to assist in achieving sales goals.

Proactively communicate supply chain issues and provide alternatives.

Coordinate with Logistics and Operations on capacity planning and scheduling.

Back-up team-members when workload makes this necessary.

4. Following-up:

Coordinate & follow up return, defected labels in handling process properly.

工作要求

  • Bachelor’s degree.
  • At least 05working years related experience in: Customer Service, Supply Chain,Merchandising, Procurement, Order Management...
  • Strong written, verbal skills in English or English- Chinesebilingual.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, andfunction specific software.
  • Excellent customer service & presentation skills.

工作兴趣

  • Having chances to get attractive company bonus every month/year
  • Company trip once a year + Joining party
  • Salary and position is reviewed 1 time a year
  • Bonus by individual ability and company’s performance.
  • Social insurance, health insurance, unemployment insurance and other benefits
  • Dynamic and sociable working environment.
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其他资讯

- Đơn xin việc làm, nêu rõ số năm kinh nghiệm làm việc

- Sơ yếu lý lịch


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联络资料

联系: Phòng HCNS
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