Contact Centre Service & Sales Representative - Outbound (Telesales)
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☞ Ngân Hàng Trách Nhiệm Hữu Hạn Một Thành Viên HSBC (Việt Nam)
Ver: 106
Día de actualización: 10-12-2024
Ubicación: Ho Chi Minh
Categoría: Ventas Finanzas / Banco / Acciones
Número de reclutas: 5
Posición: Nhân viên/ Chuyên viên
Salario: 10 - 13 triệu
Experiencia: 1 năm
Descripción del trabajo
Some careers have more impact than others.
We are currently seeking a high caliber professional to join our team as an CONTACT CENTRE SERVICE & SALES REPRESENTATIVE II
Principal Accountabilities
Impact on the Business
- Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Customers / Stakeholders
- Provides excellent customer service to medium complexity customer contacts by keeping up to date on training and internal communications
- Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
- Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team
- Acts a as mentor to assist new joiners as required
Operational Effectiveness & Control
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Maintains HSBC internal control standards
Requerimiento de trabajo
- Must have education standard to at least university diploma and be of a legal working age
- Must be proficient in language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting IT right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
You’ll achieve more when you join HSBC. http://www.hsbc.com/careers
Beneficio laboral
- Fixed salary + Sales incentives
- 13th-month salary
- 15+ paid leaves
- Yearly performance bonus & salary review
- Full SHUI contribution
- Extra health insurance sponsored by the bank
- Transparent, energetic and diversified working environment
- Clear career promotion path
Información del contacto
Contacto: Talent Acquisition Team - HSBC Vietnam
Plazo: 09-01-2025
Haga clic para postularse como candidato gratuito
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