Contact Centre Service & Sales Representative - Outbound (Telesales)

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☞ Ngân Hàng Trách Nhiệm Hữu Hạn Một Thành Viên HSBC (Việt Nam)

Visualizza: 106

Giorno di aggiornamento: 10-12-2024

Località: Ho Chi Minh

Categoria: I saldi Finanza / Banca / Azione

Numero di reclute: 5

Posizione: Nhân viên/ Chuyên viên

Stipendio: 10 - 13 triệu

Esperienza: 1 năm

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Descrizione del lavoro

Some careers have more impact than others.

We are currently seeking a high caliber professional to join our team as an CONTACT CENTRE SERVICE & SALES REPRESENTATIVE II

Principal Accountabilities

Impact on the Business

  • Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

Customers / Stakeholders

  • Provides excellent customer service to medium complexity customer contacts by keeping up to date on training and internal communications
  • Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) Generating customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues and understands how and when to escalate

Leadership & Teamwork

  • Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting colleagues and customers to deliver superior customer service through these values
  • Values diversity amongst team
  • Acts a as mentor to assist new joiners as required

Operational Effectiveness & Control

  • Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
  • Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Maintains HSBC internal control standards

Requisiti di lavoro

  • Must have education standard to at least university diploma and be of a legal working age
  • Must be proficient in language(s) required by the process
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job,is concerned about getting IT right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent communication skills and is polite and friendly at all times
  • Displays patience and empathy

You’ll achieve more when you join HSBC. http://www.hsbc.com/careers

Beneficio del lavoro

  • Fixed salary + Sales incentives
  • 13th-month salary
  • 15+ paid leaves
  • Yearly performance bonus & salary review
  • Full SHUI contribution
  • Extra health insurance sponsored by the bank
  • Transparent, energetic and diversified working environment
  • Clear career promotion path
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Informazioni sui contatti

Contatto: Talent Acquisition Team - HSBC Vietnam

Scadenza: 09-01-2025

Clicca per candidarti per un candidato gratuito

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