Customer Service Staff_Nhân Viên Chăm Sóc Khách Hàng

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☞ Công ty TNHH Fuji Seal Việt Nam

Ver: 103

Día de actualización: 06-01-2025

Ubicación: Binh Duong

Categoría: Ventas

Número de reclutas: 1

Posición: Nhân viên

Salario: Thỏa thuận

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Descripción del trabajo

* Order Processing:

- Handle label inquiry/orders from receiving to shipment.

- Daily input all orders received, check and release to production.

- Fulfill all information on order tracking template and key into system.

- Manage documents by processing and filling all related documents to assure customer profile well maintained.

- Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workfow.

- Join in training/meeting to get full understanding about handling orders/queries

* Delivery management:

- Ensure on time delivery to meet customers’ expectation.

- Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)

- Negotiate with customer if necessary for any possible delay in delivery

- Daily update shipment and record invoice of

* Customer service and management:

- Response any inquiries from customer in a timely manner (24 hours).

- Deal with and manage all claim and return requests from customers

- Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.

- Measure and collect customer satisfaction

- Report order and delivery status regularly to Customer Service Leader.

- Other jobs assigned by Customer Service Leader

Requerimiento de trabajo

- Education: University/ College - English: Communication - Experience: Preferably ~2 years of working experience in Sales or Customer Service field at manufacturing company - Prefer candidate live in Binh Duong

Beneficio laboral

- Salary: 12,000,000 -15,000,000 - Working time: 7:45 -16:30 - Clean and safe working environment - Working day 22 days/month - Annual salary increase as KPI score - Annual travel - 13th month salary bonus - Periodic health check, travel, wedding, funeral, childbirth,... - Participating in insurance according to Law, accident insurance 24/24 - Health insurance for employees working for 1 year
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Otra información

- Đơn xin việc.
- Sơ yếu lí lịch dán ảnh có xác nhận của địa phương;
- Chứng minh thư nhân dân; Sổ hộ khẩu; Giấy khai sinh photo công chứng.
- Giấy khám sức khỏe bản A3, thời hạn không quá 6 tháng
- Pho to công chứng các văn bằng có liên quan.
- 4 ảnh 3*4 ;
Tên liên hệ: CÔNG TY TNHH FUJI SEAL VIỆT NAM
Địa chỉ: Số 5, đường 15, KCN Vsip II-A, Vĩnh Tân , Thị xã Tân Uyên , Bình Dương , Viet Nam
- Các ứng viên quan tâm vui lòng gửi hồ sơ trực tuyến qua hệ thống, gửi kèm file hoặc trực tiếp đến tại công ty

Idioma de presentación:

Información del contacto

Contacto: Ms Loan

Plazo: 05-02-2025

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