Customer Success Manager

Công ty Cổ phần LitCommerce

Ver: 104

Día de actualización: 16-04-2024

Ubicación: Ha Noi

Categoría: IT - Software Consultoría / Servicio al cliente Tecnologías de la información

Número de reclutas: 1 người

Posición: Quản lý / Giám sát

Salario: Thoả thuận

Experiencia: 1 năm

Sexo: Không yêu cầu

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Descripción del trabajo

  • Planning activities for the Customer Success Department.
  • Coordinate and Supervise the daily activities of CS Department (LitExtension project):
    - Coordinate and allocate tickets to employees.
    - Monitor employees work based on processes, tools, reports and customer feedback.
    - Resolve customer inquiries if any.
    - Resolve and handle proposals from subordinates within the given authority. Cases that exceed authoritative power must be reported to superiors for timely resolution.
    - Set customer satisfaction goals and work with the team to ensure that these goals are met on a regular basis.
    - Manage employees in the department to ensure that they operate according to the department’s KPI goals.
  • Be responsible and report to the direct Manager about all activities of the department under your supervision.
  • Coordinate and support the HR department in recruiting, training and guiding new employees.

Requerimiento de trabajo

  • Have good knowledge of CS and experience in working with foreign customers.
  • At least 1 year of experience in equivalent positions such as Customer Service Team Leader, Customer Success Team Leader, IT Support Team Leader and Project Manager.
  • Have at least 4 years of experience in the IT field.
  • Fluent in English: Reading, Writing, Listening, Speaking skills
  • Proactive and creative at work.
  • Enthusiastic and highly responsible.

Beneficio laboral

  • Income: Negotiable. 14th, 15th-month salary bonus. Bonus according to work results. ESOP opportunities.
  • Bonus on Tet holidays, projects and special occasions.
  • Social insurance, medical insurance, unemployment insurance according to substantive law
  • Best package of health insurance is provided for employee’s children.
  • Regular bonding and team-building activities (company trip, happy hours etc.)
  • Working with a support team in a world-leading company in Ecommerce Data Migration Field.
  • Opportunity to work directly with foreign partner.
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Plazo: 16-05-2024

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