HCM - Customer Experience Specialist
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☞ Công Ty Cổ Phần Maison Retail Management International
Ver: 101
Día de actualización: 10-12-2024
Ubicación: Ho Chi Minh
Categoría: Otra Consultoría / Servicio al cliente Textiles / Prendas / Calzado FMCG
Número de reclutas: 1
Posición: Nhân viên/ Chuyên viên
Salario: 15 - 18 triệu
Educación: Đại học
Experiencia: 2 năm
Sexo: Không yêu cầu
Descripción del trabajo
We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels. You will play a crucial role in improving key customer experience metrics such as NPS, CSAT, CES while continuously seeking and utilizing customer feedback to drive improvements.
Key Responsibilities:
- Proven experience in improving NPS, CSAT, and CES scores through strategic initiatives and process enhancements.
- Strong analytical skills to analyze customer data and feedback, providing valuable insights for decision-making.
- Proficiency in developing and managing customer journey maps based on research and feedback.
- Excellent cross-functional collaboration skills to ensure seamless implementation of customer-centric initiatives.
- Innovative thinking to create unique and captivating customer experiences, setting the brand apart from competitors.
- Demonstrated ability to innovate solutions and manage projects aimed at improving customer lifetime value and conversion rates.
- Experience in providing support to enhance the UI/UX of mobile applications, contributing to performance enhancement
Requerimiento de trabajo
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Strong analytical skills and the ability to interpret customer data.
- 2-year working in retail industry is preferred.
- Proven experience in customer experience management, with a strong record of accomplishment of improving customer experience metrics.
- Experience in supporting UI/UX and performance improvement for mobile applications is a plus.
- Experience working with cross-functional teams.
- Innovative thinking and a customer-centric mindset.
Beneficio laboral
- Attractive salary + lunch allowance + parking allowance
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building..
- Employee discount purchases
- 12 - 15 days annual leave
Información del contacto
Contacto: Ms Trang Đào
Plazo: 09-01-2025
Haga clic para postularse como candidato gratuito
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