HCM - Customer Experience Specialist

Erro

☞ Công Ty Cổ Phần Maison Retail Management International

Ver: 101

Dia de atualização: 10-12-2024

Localização: Ho Chi Minh

Categoria: Outro Consultoria / Atendimento ao Cliente Têxteis / Vestuário / Calçado FMCG

Número de recrutamento: 1

Posição: Nhân viên/ Chuyên viên

Salário: 15 - 18 triệu

Educação: Đại học

Experiência: 2 năm

Gênero: Không yêu cầu

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Descrição do emprego

We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels. You will play a crucial role in improving key customer experience metrics such as NPS, CSAT, CES while continuously seeking and utilizing customer feedback to drive improvements.

Key Responsibilities:

  • Proven experience in improving NPS, CSAT, and CES scores through strategic initiatives and process enhancements.
  • Strong analytical skills to analyze customer data and feedback, providing valuable insights for decision-making.
  • Proficiency in developing and managing customer journey maps based on research and feedback.
  • Excellent cross-functional collaboration skills to ensure seamless implementation of customer-centric initiatives.
  • Innovative thinking to create unique and captivating customer experiences, setting the brand apart from competitors.
  • Demonstrated ability to innovate solutions and manage projects aimed at improving customer lifetime value and conversion rates.
  • Experience in providing support to enhance the UI/UX of mobile applications, contributing to performance enhancement

Requisito de emprego

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Strong analytical skills and the ability to interpret customer data.
  • 2-year working in retail industry is preferred.
  • Proven experience in customer experience management, with a strong record of accomplishment of improving customer experience metrics.
  • Experience in supporting UI/UX and performance improvement for mobile applications is a plus.
  • Experience working with cross-functional teams.
  • Innovative thinking and a customer-centric mindset.

Benefício de emprego

  • Attractive salary + lunch allowance + parking allowance
  • Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building..
  • Employee discount purchases
  • 12 - 15 days annual leave
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Informações de contato

Contato: Ms Trang Đào

Data limite: 09-01-2025

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