Rider Operations Support Associate Tại Hà Nội (Quận Ba Đình)

Error

☞ Shopee Xpress

Ver: 107

Día de actualización: 16-04-2024

Ubicación: Ha Noi

Categoría: Transporte / Logística / Almacén

Número de reclutas: 50

Posición: Công nhân/ Nhân viên

Salario: Thỏa thuận

Đang tải ...

Descripción del trabajo

  • Regularly conduct random checks and provide feedback to Rider
  • Identify Rider’s pain-points, and provide suggestions to simplify processes and optimize performance.
  • Work closely with team leads and develop Rider’s quality through ongoing coaching, mentoring and career discussions.
  • Interpret, build upon, and comply with company quality assurance standards
  • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Identify training needs and take action to ensure company-wide compliance
  • Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  • Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
  • Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development.
  • Daily manage and evaluate the quality of Rider’s Quality Assurance through the immersion and development process.

Requerimiento de trabajo

  • Knowledge of quality assurance terminology, methods, and tools.
  • 2 years of experience developing and building the quality assessment regulations, QA/QC the Rider’s quality management.
  • Demonstrated knowledge of testing best practices, version control practices and defect management practice
  • Excellent communication skills (verbal & written).
  • Ability to solve problems quickly and independently while working in a fast paced environment
  • Intermediate to advanced reporting skills
  • Excellent ability to identify and analyse data for trends
  • Experience in providing performance feedback
  • Excellent time management
  • Ability to multitask and perform in constantly changing environment

Beneficio laboral

  • Attractive salary, bonus and 13th month salary.
  • Support for meals, laptop equipment, working tools.
  • Training policy and promotion roadmap.
Đang tải ...

Otra información

1. Sơ yếu lý lịch công chứng

2. CMND/CCCD công chứng

3. Giấy khám sức khoẻ


Idioma de presentación:

Información del contacto

Contacto: Phòng tuyển dụng
Điện thoại

Plazo: 16-05-2024

Haga clic para postularse como candidato gratuito

Aplicar

Đang tải ...
Đang tải ...

TRABAJOS SIMILARES

Đang tải ...
Đang tải ...