Rider Operations Support Associate Tại Hà Nội (Quận Ba Đình)

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Località: Ha Noi

Categoria: Trasporti / Logistica / Magazzino

Numero di reclute: 50

Posizione: Công nhân/ Nhân viên

Stipendio: Thỏa thuận

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Descrizione del lavoro

Regularly conduct random checks and provide feedback to Rider
Identify Rider’s pain-points, and provide suggestions to simplify processes and optimize performance.
Work closely with team leads and develop Rider’s quality through ongoing coaching, mentoring and career discussions.
Interpret, build upon, and comply with company quality assurance standards
Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
Document quality assurance activities with internal reporting and audits
Identify training needs and take action to ensure company-wide compliance
Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development.
Daily manage and evaluate the quality of Rider’s Quality Assurance through the immersion and development process.

Knowledge of quality assurance terminology, methods, and tools.
2 years of experience developing and building the quality assessment regulations, QA/QC the Rider’s quality management.
Demonstrated knowledge of testing best practices, version control practices and defect management practice
Excellent communication skills (verbal & written).
Ability to solve problems quickly and independently while working in a fast paced environment
Intermediate to advanced reporting skills
Excellent ability to identify and analyse data for trends
Experience in providing performance feedback
Excellent time management
Ability to multitask and perform in constantly changing environment

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1. Sơ yếu lý lịch công chứng

2. CMND/CCCD công chứng

3. Giấy khám sức khoẻ

Lingua di presentazione:

Contatto: Phòng tuyển dụng
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