Client Advisor (Cố Vấn Khách Hàng)

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Job Title: Client Advisor
Division: Watch/Art
Employment Type: Full-time (40-48 hrs/week)
Office location: HCMC

ABOUT THE JOB:

At S&S Group, we believe our colleagues are our greatest asset.

We are looking for driven and professional individuals to join our sales and service teams to begin a career with our luxury brands.

If you have a strong passion for sales, are highly motivated and willing to provide clients with a first-class experience, this position may be a great fit for you.

Reports operationally to:Boutique/Showroom/Gallery Manager

ABOUT THE JOB:

The roles and responsibilities of the Client Advisorinclude but are not limited to:

1. Sales and Customer Experience

• Strive to meet and exceed personal and team sales targets and KPI’s.
• Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.
• Build and nurture long-term relationships with prospective customers.
• Support all group’s initiatives as they relate to product launches, customer experience and selling.

2. Store Operations

• Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.
• Ensure the best condition of all fixture and furniture in the boutique.
• Perform opening and closing store duties as needed.
• Participate in regular inventory counts and in necessary supply stocking/restocking.

3. Visual Merchandising

• Assist in maintaining visual standards with direction from brands and management.

4. Personal development:

• Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.
• Continuously develop product and sales acumen to become the authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
• Develop knowledge in current industry trends and other relevant fields – Gastronomy, Art & Music, Giftings and other lifestyle aspects.
• Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

5. Team-effort duties:

• Partner with the team to achieve sales targets.
• Maintain open, professional and ongoing communications with boutique management and colleagues.
• Serve as a positive role model and represent S&S appropriately at all times.
• Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)
• Adhere to and uphold all S&S Group core values, policies and procedures.
• Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
• Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

KEY SELECTION CRITERIA

Education:Minimum college degree in a related field.

Employment/Professional Experience:

• Experience in sales with prestige or luxury brands is preferable.
• Experience in exceeding established sales goals and providing exceptional customer experience.

Competencies – Knowledge, Skills and Abilities:

• Fluency in Vietnamese and English (6.5 IELTS band is a STRONG plus).
• Willingness to follow up, and follow-up again with our guests and clients.
• Good-to-excellent self-learning skill is essential.
• Able to work under high pressure and with high demand customers and adapt to changes.
• Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).
• Young, dynamic, positive mental attitude.
• Can-do spirit, Strive for perfection, Realistic, Solution oriented, Self-improvement, Contemporary.
• Find happiness in supporting others with calming manner
• Interest and knowledge in art, fashion, gastronomy, architecture is a plus.