Client Advisor (Cố Vấn Khách Hàng)

S&S Careers

전망: 102

갱신일: 10-12-2024

위치: Vietnam

범주: 매상 다른 컨설팅 / 고객 서비스 예술 / 디자인

수평: Nhân viên chính thức

봉급: Thỏa Thuận

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작업 내용

Job Title: Client Advisor
Division: Watch/Art
Employment Type: Full-time (40-48 hrs/week)
Office location: HCMC

ABOUT THE JOB:

At S&S Group, we believe our colleagues are our greatest asset.

We are looking for driven and professional individuals to join our sales and service teams to begin a career with our luxury brands.

If you have a strong passion for sales, are highly motivated and willing to provide clients with a first-class experience, this position may be a great fit for you.

Reports operationally to: Boutique/Showroom/Gallery Manager

ABOUT THE JOB:

The roles and responsibilities of the Client Advisor include but are not limited to:

1. Sales and Customer Experience

  • Strive to meet and exceed personal and team sales targets and KPI’s.
  • Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.
  • Build and nurture long-term relationships with prospective customers.
  • Support all group’s initiatives as they relate to product launches, customer experience and selling.

2. Store Operations

  • Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.
  • Ensure the best condition of all fixture and furniture in the boutique.
  • Perform opening and closing store duties as needed.
  • Participate in regular inventory counts and in necessary supply stocking/restocking.

3. Visual Merchandising

  • Assist in maintaining visual standards with direction from brands and management.

4. Personal development:

  • Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.
  • Continuously develop product and sales acumen to become the authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
  • Develop knowledge in current industry trends and other relevant fields – Gastronomy, Art & Music, Giftings and other lifestyle aspects.
  • Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

5. Team-effort duties:

  • Partner with the team to achieve sales targets.
  • Maintain open, professional and ongoing communications with boutique management and colleagues.
  • Serve as a positive role model and represent S&S appropriately at all times.
  • Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)
  • Adhere to and uphold all S&S Group core values, policies and procedures.
  • Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
  • Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

KEY SELECTION CRITERIA

Education: Minimum college degree in a related field.

Employment/Professional Experience:

  • Experience in sales with prestige or luxury brands is preferable.
  • Experience in exceeding established sales goals and providing exceptional customer experience.

Competencies – Knowledge, Skills and Abilities:

  • Fluency in Vietnamese and English (6.5 IELTS band is a STRONG plus).
  • Willingness to follow up, and follow-up again with our guests and clients.
  • Good-to-excellent self-learning skill is essential.
  • Able to work under high pressure and with high demand customers and adapt to changes.
  • Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).
  • Young, dynamic, positive mental attitude.
  • Can-do spirit, Strive for perfection, Realistic, Solution oriented, Self-improvement, Contemporary.
  • Find happiness in supporting others with calming manner
  • Interest and knowledge in art, fashion, gastronomy, architecture is a plus.

마감 시간: 09-01-2025

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