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Customer ServiceEngineer(IT)
Erreur
Vue: 101
Jour de mise à jour: 10-12-2024
Localisation: Ho Chi Minh
Catégorie: Conseil / Service client IT - Matériel / Réseaux IT - Logiciel
Nombre de recrutements: 10 người
Niveau: Nhân viên
Salaire: 18 - 25 triệu
Expérience: Dưới 1 năm
Le genre: Không yêu cầu
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Description de l’emploi
Mô tả công việc- Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues, and documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Identifies potential defects and escalates to more senior engineers to resolve them.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Exigences de l’emploi
Yêu cầu ứng viên- Proficient in English (4 skills)
- Available to work for night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM)
- 5 days work week, 2 unfixed days off
- Having a good customer service mindset/sense
- Passion and desire to develop in the IT industry.
Bénéfice d’emploi
Quyền lợi- Competitive salary depending on experience.
- Salary at 100% during the probationary period.
- Training will be offered in 1st month.
- Full working equipment will be provided
- 90% contribution of the gross salary to social insurance.
- 12 days of annual leave, and 8 days of sick leave.
- 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.
- Annual Health Checkup.
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Date limite: 09-01-2025
Cliquez pour postuler pour un candidat gratuit
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