Customer ServiceEngineer(IT)

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☞ Công ty TNHH ITECHWX

Aussicht: 101

Update Tag: 10-12-2024

Ort: Ho Chi Minh

Kategorie: Beratung / Kundenservice IT - Hardware / Netzwerk IT - Software

Anzahl der Rekruten: 10 người

Position: Nhân viên

Gehalt: 18 - 25 triệu

Erfahrung: Dưới 1 năm

Sex: Không yêu cầu

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Jobbeschreibung

Mô tả công việc
  • Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
  • Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues, and documents technical work and research.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
  • Identifies potential defects and escalates to more senior engineers to resolve them.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Stellenanforderung

Yêu cầu ứng viên
  • Proficient in English (4 skills)
  • Available to work for night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM)
  • 5 days work week, 2 unfixed days off
  • Having a good customer service mindset/sense
  • Passion and desire to develop in the IT industry.

Job Nutzen

Quyền lợi
  • Competitive salary depending on experience.
  • Salary at 100% during the probationary period.
  • Training will be offered in 1st month.
  • Full working equipment will be provided
  • 90% contribution of the gross salary to social insurance.
  • 12 days of annual leave, and 8 days of sick leave.
  • 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.
  • Annual Health Checkup.
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Frist: 09-01-2025

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