QA/ Nhân Viên QA

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☞ Công ty TNHH ITECHWX

Aussicht: 101

Update Tag: 10-12-2024

Ort: Ho Chi Minh

Kategorie: IT - Software Qualitätssicherung / Qualitätskontrolle Informationstechnologie

Anzahl der Rekruten: 1 người

Position: Nhân viên

Gehalt: Thương lượng

Erfahrung: 2 năm

Sex: Không yêu cầu

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Jobbeschreibung

  • Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, report to leadership team in a timely manner.
  • Make recovery call for risky cases to minimize CPE risks, responsible for recovery call results.
  • Align with team policy, drive-related actions (Process, compliance policy, KPI related policy, etc.)
  • Other Daily/weekly/Monthly works ( meetings with manager, compliance check, process check, etc.)

Stellenanforderung

  • Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases.
  • Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly.
  • Have strong sense of responsibilities, able to complete all works on time and report feedbacks timely to leadership team.

Job Nutzen

  • Salary range: 600-800 USD.
  • Insurances followed Vietnamese Labor Law.
  • Year End bonus.
  • Activities: Birthday party, Employee engagement activities.
  • Position promotion, salary increase once/year.
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Frist: 09-01-2025

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