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QA/ Nhân Viên QA
Erro
Ver: 101
Dia de atualização: 06-05-2024
Localização: Ho Chi Minh
Categoria: Segurança de qualidade / Controle de qualidade IT - Software Tecnologia da Informação
Número de recrutamento: 1 người
Posição: Nhân viên
Salário: Thương lượng
Experiência: 2 năm
Gênero: Không yêu cầu
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Descrição do emprego
- Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, report to leadership team in a timely manner.
- Make recovery call for risky cases to minimize CPE risks, responsible for recovery call results.
- Align with team policy, drive-related actions (Process, compliance policy, KPI related policy, etc.)
- Other Daily/weekly/Monthly works ( meetings with manager, compliance check, process check, etc.)
Requisito de emprego
- Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases.
- Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly.
- Have strong sense of responsibilities, able to complete all works on time and report feedbacks timely to leadership team.
Benefício de emprego
- Salary range: 600-800 USD.
- Insurances followed Vietnamese Labor Law.
- Year End bonus.
- Activities: Birthday party, Employee engagement activities.
- Position promotion, salary increase once/year.
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Data limite: 05-06-2024
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