QA/ Nhân Viên QA

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☞ Công ty TNHH ITECHWX

View: 101

Update day: 10-12-2024

Location: Ho Chi Minh

Category: IT - Software Quality Assurance / Quality Control Information Technology

Number of recruitment: 1 người

Position: Nhân viên

Salary: Thương lượng

Experience: 2 năm

Gender: Không yêu cầu

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Job description

  • Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, report to leadership team in a timely manner.
  • Make recovery call for risky cases to minimize CPE risks, responsible for recovery call results.
  • Align with team policy, drive-related actions (Process, compliance policy, KPI related policy, etc.)
  • Other Daily/weekly/Monthly works ( meetings with manager, compliance check, process check, etc.)

Job requirement

  • Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases.
  • Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly.
  • Have strong sense of responsibilities, able to complete all works on time and report feedbacks timely to leadership team.

Job benefit

  • Salary range: 600-800 USD.
  • Insurances followed Vietnamese Labor Law.
  • Year End bonus.
  • Activities: Birthday party, Employee engagement activities.
  • Position promotion, salary increase once/year.
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Deadline: 09-01-2025

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