Quality Manager/ Quản Lý Chất Lượng

View: 101

Update day: 10-12-2024

Location: Ho Chi Minh

Category: IT - Software Quality Assurance / Quality Control Information Technology

Number of recruitment: 1 người

Position: Quản lý / Giám sát

Salary: Thương lượng

Experience: 2 năm

Gender: Không yêu cầu

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Job description

Quality Improvement: Assist in the preparation of the Quality Plan for each improvement roject. Conduct additional audits or reviews by demand of Microsoft or because of an event driven root cause.
Quality Control: Assist Microsoft in the development of test procedures or whatever is needed to complete the preparation of Quality Control and Auditing procedures.
Quality Communication: Provide feedback to Microsoft on a regular basis or on demand about business performance and metrics trends.
Quality Documentation: Document all reviews and audits performed.
Quality Presentations: Lead the stakeholder presentation monthly and quarterly.
Quality Leadership: Lead inside the Supplier the continuous improvement process; keep a noncompliance issue log and ensure that recorded compliance issues are resolved and corrected by the Supplier operation. Additionally, recommend updates to the quality plans to treat problems at hand.
Quality Analyses: Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Drivers, Attributes, etc.)
Cross group Collaboration: Partner with training, knowledge management and operations team to ensure Agent knowledge and customer satisfaction targets are met

Key Measure:

Successful implementation of process improvements.
A common quality language regarding processes and improvements used in the organization.
Knowledge of key principles of quality management distributed in the organization

Have at least 1-year experience in QA Manager or at least 2-year experience in QA Leader role in BPO, Contact center industry.
Excellent speaking and writing in English.
Experience in managing quality performance targets desired.
Strong determination for KPI achievement.
Disciplined and highly motivated to motivate and encourage the team for improvement.
Excellent oral, written, and interpersonal communication skill.
Demonstrated problem-solving skills, strategic and analytical capabilities.
Having experience/background in IT, Tech Support, high-tech projects is a big plus.

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