Quality Manager/ Quản Lý Chất Lượng

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☞ Công ty TNHH ITECHWX

Aussicht: 101

Update Tag: 10-12-2024

Ort: Ho Chi Minh

Kategorie: IT - Software Qualitätssicherung / Qualitätskontrolle Informationstechnologie

Anzahl der Rekruten: 1 người

Position: Quản lý / Giám sát

Gehalt: Thương lượng

Erfahrung: 2 năm

Sex: Không yêu cầu

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Jobbeschreibung

  • Quality Improvement: Assist in the preparation of the Quality Plan for each improvement roject. Conduct additional audits or reviews by demand of Microsoft or because of an event driven root cause.
  • Quality Control: Assist Microsoft in the development of test procedures or whatever is needed to complete the preparation of Quality Control and Auditing procedures.
  • Quality Communication: Provide feedback to Microsoft on a regular basis or on demand about business performance and metrics trends.
  • Quality Documentation: Document all reviews and audits performed.
  • Quality Presentations: Lead the stakeholder presentation monthly and quarterly.
  • Quality Leadership: Lead inside the Supplier the continuous improvement process; keep a noncompliance issue log and ensure that recorded compliance issues are resolved and corrected by the Supplier operation. Additionally, recommend updates to the quality plans to treat problems at hand.
  • Quality Analyses: Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Drivers, Attributes, etc.)
  • Cross group Collaboration: Partner with training, knowledge management and operations team to ensure Agent knowledge and customer satisfaction targets are met

Key Measure:

  • Successful implementation of process improvements.
  • A common quality language regarding processes and improvements used in the organization.
  • Knowledge of key principles of quality management distributed in the organization

Stellenanforderung

  • Have at least 1-year experience in QA Manager or at least 2-year experience in QA Leader role in BPO, Contact center industry.
  • Excellent speaking and writing in English.
  • Experience in managing quality performance targets desired.
  • Strong determination for KPI achievement.
  • Disciplined and highly motivated to motivate and encourage the team for improvement.
  • Excellent oral, written, and interpersonal communication skill.
  • Demonstrated problem-solving skills, strategic and analytical capabilities.
  • Having experience/background in IT, Tech Support, high-tech projects is a big plus.

Job Nutzen

  • Monthly Salary (Basic + Allowance) is up to 2150 USD.
  • Every 6-month bonus is up to 70% of the monthly salary.
  • Insurances followed Vietnamese Labor Law.
  • Activities: Birthday party, Employee engagement activities.
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Frist: 09-01-2025

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