Quality Manager/ Quản Lý Chất Lượng

Jobbeschreibung

• Quality Improvement: Assist in the preparation of the Quality Plan for each improvement roject. Conduct additional audits or reviews by demand of Microsoft or because of an event driven root cause.
• Quality Control: Assist Microsoft in the development of test procedures or whatever is needed to complete the preparation of Quality Control and Auditing procedures.
• Quality Communication: Provide feedback to Microsoft on a regular basis or on demand about business performance and metrics trends.
• Quality Documentation: Document all reviews and audits performed.
• Quality Presentations: Lead the stakeholder presentation monthly and quarterly.
• Quality Leadership: Lead inside the Supplier the continuous improvement process; keep a noncompliance issue log and ensure that recorded compliance issues are resolved and corrected by the Supplier operation. Additionally, recommend updates to the quality plans to treat problems at hand.
• Quality Analyses: Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Drivers, Attributes, etc.)
• Cross group Collaboration: Partner with training, knowledge management and operations team to ensure Agent knowledge and customer satisfaction targets are met

Key Measure:

• Successful implementation of process improvements.
• A common quality language regarding processes and improvements used in the organization.
• Knowledge of key principles of quality management distributed in the organization