Customer Support Executive

見る: 107

更新日: 10-12-2024

場所: Ha Noi

カテゴリー: IT-ソフトウェアその他の

募集人数: 2 người

レベル: Nhân viên

給料: 8 - 16 triệu

経験: Dưới 1 năm

性別: Không yêu cầu

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仕事内容

Mô tả công việc

Receive requests and answer questions from customers through freshdesk, skype, live chat
Support to handle problems arising when customers install and use Shopify Theme
Transfer technical problems, request customizing for the development team, ensure the quality of work to deliver to customers.
Updates to customers on the status of processing requests
Advise customers on solutions when using eCommerce and Shopify
Work with various teams
Conduct other tasks assigned

Yêu cầu ứng viên

22-25 years old
Fluent in English (IELTS, TOEIC certificate is preferable)
Require Communication, Presentation, Analysis, and Critical Thinking Skill
Have experience about Technology, Ecommerce, Marketing at least 6 months is preferable
Good teamwork and Quick learner
Ready to support clients on different timezone

Quyền lợi

Salary: 8-15M (Review every 6 month).
Performance bonus, seniority bonus, birthday gift
Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
Opportunities to be promoted to Support Leader/Business Analyst
Trained by 6+ year experienced ecommerce expert/specialists
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
Monthly in-house coaching and mentor programs
Youthful and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board game...
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer...)
Office with a great view from the 18th floor and creative workplace design
Working hours are 5 days/week
Other benefits according to the provisions of the Company and the Labor Code

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